Support for HaliteHomes

HaliteHomes is preparing for Google Play release.

Contact

Please include your device model and Android version, and describe what you were doing when the issue occurred.

Quick help

Your data is local to your device. HaliteHomes does not keep a copy on a server, so we can’t restore data for you remotely.
Keep your encrypted backup passphrase safe. Store it somewhere you won’t lose it.
Forgotten backup passphrases cannot be recovered. Without the passphrase, an encrypted backup cannot be opened.
Use exports carefully. PDFs and backups you export are yours to manage once they leave the app.
Do not email smart-home/device passwords or sensitive property documents unless support specifically requests a safe way to share them.

Moving to a new device

Export an encrypted backup from Settings on your old device, transfer the file yourself, and import it on the new device using the same passphrase.